POLICY PAGE

ALL POLICIES ARE STRICTLY ENFORCED

By booking an appointment, you agree to all terms outlined below

Booking & Deposits

A deposit is required to secure all appointments and services.

• All deposits are non-refundable and non-transferable

• Deposits go toward your final service total

• By paying a deposit, you agree to complete and pay for the full service booked

Deposits will be forfeited if:

• You cancel within 24 hours of your appointment

• You arrive more than 30 minutes late

• You choose not to proceed with the booked service

• You are disrespectful, inappropriate, or violate salon policies

Deposits are service-specific and cannot be transferred between categories (e.g., extensions, color, etc.).

Cancellations, Rescheduling & No-Shows

• Rescheduling is permitted with at least 24 hours’ notice (deposit remains valid)

• Cancellations result in loss of deposit

• No-shows will result in loss of deposit and may require full prepayment for future bookings

Clients who book without a deposit and no-show or cancel late will not be permitted to book again without full payment upfront.

Late Policy

• Clients arriving more than 30 minutes late will forfeit their appointment and deposit

• Services will only be performed within the scheduled time slot

• If additional time is required, a new appointment must be booked

Services & Payments

• All services are non-refundable

• Full payment is due on the day of service

• Service times are estimates and may vary based on hair length, density, and complexity

Outstanding Balances:

Any unpaid balance will incur a $100 administrative fee.

If the balance is pursued through collections or legal action, an additional $75 processing fee may be applied, along with any applicable recovery costs.

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Adjustments (Redo Policy)

We stand behind our work.

• Adjustments must be requested within 48 hours of your appointment

• Correction appointments must be completed within 14 days

• Adjustments are only for the originally agreed-upon service

Please Note:

• No refunds will be issued

• Color corrections or major changes are not considered adjustments and will be charged accordingly. Price may drastically vary to quote base on the situation.

Consultations & Results

All consultations are assessments, not guarantees.

Results may vary depending on:

• Hair history

• Previous color or chemical treatments

• Hair condition

• At-home maintenance

• Hard water

Failure to disclose full hair history releases the salon from responsibility for the final result.

Color Services

• Color services include a 2-week adjustment window for the same agreed-upon result

• Any change in tone, level, or new color direction will require an additional fee

• Color correction services start at $250+ and increase based on time, length, and product usage

Fashion colors (vivid shades) require proper maintenance:

• Fading due to improper care will not qualify for complimentary adjustments

Extensions

• A 100- 50% deposit is required to order and customize extensions

• Processing time: 2–3 weeks (longer during holidays)

• All extension sales are final and non-refundable

Important:

• Hair must arrive clean, product-free, and properly prepared

• The salon is not responsible for:

  • Improper maintenance

  • Use of non-recommended products

  • Color outcomes on non-virgin or previously processed hair

Reinstallations / Touch-Ups:

• Complimentary within 2 weeks (up to 15 pieces or 1 bundle), under proper care conditions

Loss or damage due to:

• Medical conditions (alopecia, thyroid, medications, etc.)

• Hormonal changes

• Travel or climate

• Improper care

…is not the responsibility of the salon.

Aftercare & Maintenance

Clients are responsible for maintaining their hair after leaving the salon.

The salon is not responsible for:

• Styling longevity (curls, volume, etc.)

• Daily maintenance (washing, detangling, moisturizing)

• Results affected by environment or lifestyle

Recommended products must be used to maintain results. Failure to follow aftercare instructions voids any adjustment eligibility.

Products

• All product sales are final and non-refundable

• Unused liquid products may be exchanged before leaving the salon only

• Hair extensions are non-exchangeable once purchased or customized

Using non-recommended products on extensions voids any quality guarantee.

Permanent Straightening Services

• First session results: approx. 50–60% straight

• Second session: approx. 70–80% straight

100% straightening is NOT recommended due to risk of damage.

Clients requesting maximum straightening must sign a waiver.

⚠️ Hair that has undergone permanent straightening should not be bleached or lightened. Doing so is at your own risk and requires a signed waiver.

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Health & Safety

Clients must disclose:

• Allergies

• Medical conditions

• Scalp sensitivities

• Chemical history

The salon is not responsible for reactions or damage if this information is not provided.

Right to Refuse Service

• The salon reserves the right to refuse or discontinue service at any time if:

  • Hair condition is unsuitable

  • Expectations are unrealistic

  • Client behavior is inappropriate or disruptive

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Salon Environment

To maintain a professional environment:

• No extra guests or children unless being serviced

• Respectful behavior is required at all times

Photos & Media

Photos and videos may be taken for promotional purposes.

Please inform your stylist before your service if you do not consent.

Taxes

All applicable taxes will be charged in accordance with Canadian law.

Requests to avoid taxes (e.g., cash deals) will not be accepted.

Discounts & Promotions

• Referral discount: 10% off (one-time per referral)

• Only one discount may be applied per service

• Discounts cannot be combined or negotiated

• Sale items are final and not eligible for additional discounts

Giveaways

• Hold no cash value

• Are non-transferable and non-refundable

Disputes & Communication

All concerns must be addressed directly with the salon.

• Communication will be handled via phone, email, or in person

• If a matter escalates to legal action, all communication will proceed through appropriate legal channels

Quotes

• Quotes are valid for 2–4 weeks

• Quotes are based on the agreed service only

• Any additional services will result in additional charges

Final Agreement

By booking with Bantu Bouclé, you acknowledge that you have read, understood, and agreed to all salon policies.

ALL POLICIES ARE APPLICABLE TO STYLIST AND SALON WORKING AT THE TIME OF SERVICE GIVEN!